ZAKWAN JABRI
PROFESSIONAL SUMMARY
Production-oriented worker with strong time management skills, who thrives in a fast-paced, dynamic environment is
looking to enter the IT field.
2501 Ridgemoor Ct, Arlington, TX 76016 ♦ C: (512) 803-5795 ♦ ZRJ7306@hotmail.com
WORK HISTORY
Tech Support technician, 01/1993 to Current
Technical Support for personal family – Arlington, TX
Troubleshooting Windows o/s.
Troubleshooting networking issues (router, hub, cabling, service.)
Troubleshooting hardware issues as necessary.
Troubleshooting for iPhone technical issues.
On-call for support at all times for family.
Over-the-Road Driver, 03/2014 to 10/2016
Pam Transport – Irving, TX
Conducted pre-trip and post-trip inspections.
Composed and maintained documents of travel and freight bills.
Transported freight in compliance with all D.O.T. and company standards.
Interacted with driver managers, CSR's and customers on freight issues.
Managed work hours in compliance with D.O.T. standards.
Ensured D.O.T. and company fuel compliance standards for tractors.
Trainer, 04/2008 to 03/2013
Taco Cabana – Arlington, TX
Addressed and resolved customer product complaints with empathy and professionalism.
Took and verified orders in a timely manner with high rate of accuracy.
Handled cash with both customers and till counts with high rate of accuracy
Helped with cooking and making orders when line was overwhelmed.
Trained incoming employees on policies, practices and procedures.
Worked with trainees to improve overall team performance.
Maintained area cleanliness in compliance with FDA standards.
Performed system maintenance and troubleshooting as necessary.
Helped to install power supply backups as necessary.
Help Desk Team Leader, 03/2007 to 08/2007
Domino's Call Center – Euless, TX
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Trained newly promoted CSR's on company software.
Helped with troubleshooting software and hardware issues in-office.
Office Manager, 03/2005 to 09/2005
SuperGlass Windshield Repair – Arlington, TX
Addressed and fielded customer calls.
Gathered and verified all required customer information for tracking purposes.
Booked flights and hotel arrangements for company owner.
Created and distributed work orders to technicians.
Managed inventory count and restocking.
Oversaw software installations, updates and modifications.
Arranged and supervised network work as necessary.
SKILLS
Windows NT, XP, 7, 8, 8.1, 10
iPhone O/S 6
Hardware Peripherals
Customer Support
Associate of Arts: Education, 2008
Tarrant County College - Arlington, TX
Student Ambassador 1999
Debate Club 1999 - 2003
Associate of Science: Cisco Certification, Current
Tarrant County College - Tarrant County
Enrolling to pursue Cisco Certified Network Associate (CISCO LEVEL 1.)
Classes begin January 2017.
Persuasive speaker
Intermediate level 10-key
75 WPM with 95%+ accuracy
Cisco certification student
EDUCATION